Window is completely white (blank)

[Eschguy]

Bug Description

Opening up RustDesk, the window is completely white. Sometimes restarting allows the main window to open normally, but trying to remote into an endpoint results in a white desk.

How to Reproduce

Trying to load an installed version or running the .exe fresh.

Expected Behavior

Window is visible, usable, and remote session windows are visible and interactable.

Operating system(s) on local side and remote side

Windows 10 -> Windows 10/11

RustDesk Version(s) on local side and remote side

1.2.3

Screenshots

Additional Context

No response

[ugenehan]

Per the recommendations in those threads, I tried the sciter version and it doesn't seem to be doing it. Will use it going forward until a fix is found for the flutter version

me too,also with sciter version.

[JSoko]

Hello, I noticed this white window in connection with Windows Powertoys. The workaround is to start Rustdesk and then Powertoys

[ugenehan]

Powertoys

There is no Powertoys on my system.

[ugenehan]

Did you install it remotely?

你是远程安装的吧

This is my reason.

[SkysCrystal]

Installed remotely. On Windows 7.
Rustdesk version 1.2.3 / 1.2.4 are blank:

Can not be installed with rustdesk-xxx.exe --silent-install.

Rustdesk version 1.1.8 execute properly, but can not be conneted with Rustdesk version 1.2.3.

[rustdesk]

Rustdesk version 1.1.8 execute properly, but can not be conneted with Rustdesk version 1.2.3.

You can try out the Sctier x86 version of 1.2.3 / 1.2.4, this version uses the same tech stack as 1.1.8.
rustdesk-1.2.4-x86-sciter.exe

flutter/flutter#136249

[SkysCrystal]

Rustdesk version 1.1.8 execute properly, but can not be conneted with Rustdesk version 1.2.3.

You can try out the Sctier x86 version of 1.2.3 / 1.2.4, this version uses the same tech stack as 1.1.8. rustdesk-1.2.4-x86-sciter.exe

Thank you! Problem is solved.

[danielmarschall]

I have the same problem with 1.2.4 nightly.
I had a connection to another PC and minimized the window in the taskbar.
Then I closed the connection by clicking "X" in the Aero Peek taskbar.

[domy86]

I have excluded rustdesk.exe in PowerToys FancyZones, restarted RustDesk service and works fine so far!

Windows 11 to Windows 10 connection, RustDesk 1.2.2 on both ends.

[vkonstad]

I have excluded rustdesk.exe in PowerToys FancyZones, restarted RustDesk service and works fine so far!

Windows 11 to Windows 10 connection, RustDesk 1.2.2 on both ends.

Thank you thank you thank you. That worked for me too!!

** EDIT: More specifically, the problem for me is the selection "Move newly created windows to their last known zone". Once disabled, now i can remove the exclusion of rustdesk.exe and the tool now works.

[domy86]

@vkonstad, exactly, figured that out later after I've experienced some issues with pop-up windows inside MS Office.

@Eschguy, how is going on your side?

[Eschguy]

Disabling that setting in Fancy Zones seems to have fixed the issue for me as well!

[Godor]

所有的版本都有这个情况，我现在有一台电脑，下载了所有版本，打开都是白屏。实际页面是加载了的。由于无法重现，我电脑是常年开机的，可以给你远程协助，你检测一下。@rustdesk

[21pages]

@Godor Please contact me with cGFnZXMyMUAxNjMuY29t, base64

[21pages]

@Godor reported that the computer, which has no monitor and is not shut down for a long time, experienced issues with both Sciter and Flutter. However, the issue was resolved later, possibly due to the insertion of a monitor. The problem could not be reproduced by plugging and unplugging the monitor. Another related issue is that when the main window is present, disabling and enabling the driver causes the window to become transparent. This is a known issue in Flutter, flutter/flutter#124194 (comment).