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M16 2023 external (laptop) display main screen locked 60Hz + overdrive #2593
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@alphafortytwo hello, When you connect external screen your "display configuration" in windows changes, so windows itself (not g-helper) would set last remembered refresh rates to each screen, including 60Hz to internal one. I don't really see you trying to set 240hz in the log besides one single time, and there it worked fine
What do you mean that you can't set 240hz ? is it available in the app UI ? Thanks |
I temporarily sent the display back because of some other issues. I'll receive a new one next week and get back to you on this issue. Thank you for the support. |
log.txt |
@alphafortytwo hello, My questions still stand - what options for that external display do you see in windows ? and what options do you have in the app for internal laptop display? G-Helper is not able to change refresh rate for external monitors and it doesn't do that. And for internal display - it changes refresh rate according to the Auto setting (so everything as it should be) 240HZ when plugged in
60 Hz when on battery
|
@alphafortytwo any updates on the matter? |
I tried a few different connection configurations and noticed, that my described problem only occurs with the configuration mentioned before. GHelper and Windows 11 both give me the options to change the framerate to 240Hz but after selecting and applying, the framerate is still the same. I might be able to record it. When I connect the DP to USB-C with the DP over USB-C port and the power connection with the normal USB-C port of the laptop, it works just fine. |
@alphafortytwo ok. But then it looks like something wrong with either drivers or with cable? Cause if you set refresh rate in windows directly and get same result - it's not what G-Helper can ever solve :) |
Seems like it. I'm glad there was a way for the configuration to work fine. Since this is a rather special case I think we can ignore it. Thank you for your support! |
@alphafortytwo great |
Rules
What's wrong?
When connecting an external (laptop) display GHelper sets the main screen to 60Hz + overdrive which can't be changed back to 240Hz as long as the external display is connected. The external display is actually a Rog Strix 18 2024 MiniLED screen which is built into a seperate frame (not connected to the laptop it originated from). Maybe it also is a bug with Windows and HDR since I can"t select an HDR calibrated profile for the external screen and the built-on brightness control doesn't work when in HDR.
How to reproduce the bug?
Logs
log.txt
Device and Model
Asus Zephyrus M16 GU604VI (2023)
Additional information.
No response
Armoury Crate
Uninstalled
Asus Services
0
Version
0.171.0
OS
Windows 11 (newest)
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