Serious Problem - Notesnook only showing black screen on every Device on different Operating Systems

[PricacyPro0]

What happened?

Hi,
The Problem: When opening, Notesnook only shows completely blank screen. There is no option to click on anything, or to see any notes or literally anything.

Image here: https://github-production-user-asset-6210df.s3.amazonaws.com/170201651/331826432-db63eb26-f933-4040-811d-b5b2a74d1f83.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAVCODYLSA53PQK4ZA%2F20240518%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20240518T185238Z&X-Amz-Expires=300&X-Amz-Signature=4718328ff744788ccf517d499225ba115d68d21ba1d0dca71eedd4dc38e081af&X-Amz-SignedHeaders=host&actor_id=170201651&key_id=0&repo_id=353775942

It looks the same on Android.

I can still acces my Notes with the Notesnook web app, but then i have to log in with my TOTP 2FA Codes every time i open the web app. This is not an option.

I tried to reinstall the Software on Android and on Fedora several times.
When i reinstalled it, after logging in succesfully, it worked. But after i closed the app once and tried to reopen it again, every time it looked like this:

I rebooted my Fedora system and so on.
My software of Fedora and Notesnook is up to date.

I tried to install notesnook from different sources.
I tried Flathub, snapstore,Github, official webiste, AppImage, and always the same result.

On Graphenos (Android) it also doesn't work.
There i tried the Notesnook version 3.0.7 and others.

On Fedora I also had problems with uninstalling Notesnook.
It would sometimes tell me that Notesnook already was uninstalled, but it still showed the Logo.

When i tried to open it, it would always crash

I previously made an automated report here with the same issue: #5611

I would appreciate it to just create a comment or something, so I can see, that someone of the devellopper has seen this.

I really like notesnook, I tried everything.
If this doesn*t get fixxed, I will have to use Standardnotes again.

Steps to reproduce the problem

s

Version

3.0.7

Platform/OS

Linux, Android

Relevant log output

l

[PricacyPro0]

i am not a pro subscriber yet, but i would like to be one

[smikwily]

One of the few issues I've found with Notesnook is that occasionally, it doesn't know who you are or forgets half way through. It is usually at a time like this when you are logged in and either you get a blank screen or a partial screen. My recommendation is to try to sign out (if the interface has gotten to that point) or clear your browser cache (at least for Notesnook.com) and then sign in again fresh. I was just getting the Notesnook icon in the middle of the screen and nothing else. Cleared by cache for Notesnook.com, got to the main log in page, logged in and everything is fine. I had to re-enable dark mode, but all my data was there, et c.

[thecodrr]

@PricacyPro0 Can you leave it there for a couple of minutes? I think it is trying to migrate your database or something like that. If nothing works, try clearing the data directory here: ~/.config/Notesnook

[PricacyPro0]

Problem: Loggin in the first time works. All notes are there. After closing the application (web app or installed version) it can't load the notes. It only shows a blank page. It seems like it can't load the database. Clearing the cache,reinstalling, and wiping the database didn't work. Uninstalling and reinstalling also don't solve the solution. Always if you close it and reopen it also on chrome it doesn*t load the notes.

I now have tried everything. I rebooted, reinstalled, used different Formats like Appimage, flatpack, snap ....
The problem also exists on Android (Graphenos), so i really doubt, that it has to do something with my system.

Problem: Notesnook can't open/read the database for notes after logging in, closing the application and then reopening it.

I got very got advise from chatgpt to delete all files and check everything. I tried everything so that no cache or any files were still there before reinstalling it.

Here is a short summary of chatgpt: Problem Summary:
The user encountered an issue with Notesnook on Fedora 40, where the application failed to open the database and display notes.

Technical Steps Taken:

Identified the graphics card using lspci and glxinfo.
Attempted to update the graphic drivers using sudo dnf update.
Encountered issues with updating graphic drivers and system restart.
Checked for the existence of the nvidia-smi command.
Successfully updated graphic drivers after resolving initial issues.
Restarted the system to apply changes.
Opened Notesnook after the update, but the issue persisted.
Error Messages:

No specific error messages were provided by Notesnook or the system during the troubleshooting process.
Observations:

Despite updating the graphic drivers and restarting the system, Notesnook still failed to open the database and display notes.
The issue seemed to be unrelated to the graphic driver update, as it persisted after the update.
Potential Areas for Investigation:

Compatibility issues between Notesnook and the system environment, unrelated to graphic drivers.
Possible conflicts with system components or dependencies.
Database corruption or other issues preventing Notesnook from accessing the database.

I also encountered this errror message in every browser when i tried notesnook web, which has the same Problem:

Error: out of memory (query: with recursive "subNotebooks"("id") as (select * from (VALUES (?)) as "notebookIds" union all select "relations"."toId" as "id" from "relations", "subNotebooks", "notebooks" where "toType" == ? and "fromType" == ? and "fromId" == "subNotebooks"."id" and (select "deletedBy" from "notebooks" where "notebooks"."id" == "relations"."toId" and "notebooks"."type" == ? limit ?) != ?) select "id" from "subNotebooks")
Error: out of memory at ee (https://app.notesnook.com/assets/sqlite.worker-421401ab.js:1:11894) at Object.step (https://app.notesnook.com/assets/sqlite.worker-421401ab.js:1:9521) at async Es (https://app.notesnook.com/assets/sqlite.worker-421401ab.js:5:4351) at async Object.bs [as run] (https://app.notesnook.com/assets/sqlite.worker-421401ab.js:5:4784) at async MessagePort. (https://app.notesnook.com/assets/sqlite.worker-421401ab.js:5:3049)

---

Navigate to the Notesnook Directory:

Navigate to the directory where Notesnook stores its data:
bash
Copy code
cd ~/.var/app/com.notesnook.Notesnook/config/Notesnook
Delete the IndexedDB Directory:

Remove the IndexedDB directory to reset the database:
bash
Copy code
rm -rf IndexedDB/https_app.notesnook.com_0.indexeddb.leveldb
Remove Additional Configuration Files (if necessary):

If you want to ensure a complete reset, you can remove other files in the Notesnook directory:
bash
Copy code
rm -rf *

just an example

My whole error messages and command line commands can be found here: https://chatgpt.com/share/c0e0a4e2-e09d-4106-a639-165c9bd11a8b

It's extremely detailled.

[PricacyPro0]

after the latest notesnook update on android the problem is gone, but on Fedora Linux, it still exists

[PricacyPro0]

for some reason this time, altough there wasn't a new update on Fedora Desktop which could have changed anything, after logging in again it could load the database. And suddenly it worked after a few times trying also in the browser.

That's pretty weird.

[PricacyPro0]

maybe this will be an issue soon again. Lets see how long it works