Heic images aren't shown in Windows 10 desktop app

[codetheron]

What happened?

I can't show photos from my iPhone on my Windows 10 app. Maybe .heic format is not supported by Notesnook on Windows 10? I have installed "HEIF image extension" from Windows Store btw.

Steps to reproduce the problem

• created a note on iPhone version of Notesnook
• attached a photo from photo gallery with compression enabled
• note with above photo is being shown correctly on iPhone
• however photo from this note is not being shown in Notesnook app on my Windows 10 - it shows placeholder with small icon of broken image (like in internet browser when there is wrong path to the image)
• I can download this photo from Windows app (as heic) and it does show correctly in my IrfanView image shower

Version

3.0.6 Windows 10 / 3.0.7 iOS

Platform/OS

Windows

Relevant log output

No response

[thecodrr]

Notesnook supports whatever is supported by the Chrome browser. Chrome does not natively support HEIC images so what you are seeing is expected.

[codetheron]

Okey, let me say it in different way. I would like to see photos in my notes written on iOS device - on my Windows machine. I don't mind it those are .heic or .jpg. So maybe just covert them do .jpg while compressing?

[ammarahm-ed]

Hey @codetheron the latest version of iOS app (v3.0.8) converts HEIC/HEIF images to jpeg before upload. Let us know if it works now so we can close this. Thanks.

[codetheron]

@ammarahm-ed yes, it works :) Great :)

I have created a test note with 2 images - one compressed. one not compressed.

• compressed .jpg is shown correctly in both apps, after downloading has correct size, name and removed exif data - great
• uncompressed - is shown correctly on iOS, shown as image frame in Windows app (looks better than before - with nice image placeholder) - but can't be downloaded in Windows app from image context options ("Download attachment").

What's interesting - both of those images aren't being shown in Atachments manager - older ones are there in 'images' category.

[ammarahm-ed]

@ammarahm-ed yes, it works :) Great :)

I have created a test note with 2 images - one compressed. one not compressed.

• compressed .jpg is shown correctly in both apps, after downloading has correct size, name and removed exif data - great
• uncompressed - is shown correctly on iOS, shown as image frame in Windows app (looks better than before - with nice image placeholder) - but can't be downloaded in Windows app from image context options ("Download attachment").

What's interesting - both of those images aren't being shown in Attachments manager - older ones are there in 'images' category.

Can you go to Note Properties -> Attachments and see if both images are listed there. Can you try running file check on each image?

I just tested with an HEIC image compressed/uncompressed both work normally. I am able to preview and download the image on all devices.

[codetheron]

Ok, I've tested it again with new photos - yes - now both resized and original images are stored as .jpg and shown correctly in iOS / Win 10 app. File sizes are reasonable - 532 KB vs 4.2 MB. They are both visible in Attachment manager.

I would change one thing though - resized image is named IMG_1234.jpeg but compressed image is named as FullSizeRender.heic.jpeg. As most of the images will be resized (as suggested by app) - maybe it would be good idea to give it some more distinctive name like IMG_1234_resized.jpg or something.